Ticketek AU 4+

I don’t know how the queue works but the fact that I can’t see what number I am on the queue absolutely frustrates me cuz guess what, I HAVE A LIFE, but instead I’m spending hours on end just starring at the loading lounge screen having to carry my laptop everywhere not knowing when I’ll be let in to purchase and with the fear of missing out if I take my eyes off the screen even for a minute. I already missed out during the presale after a 6 hour wait and when I was finally let through, almost all tickets were gone with only single seats left, and by the time I tried to grab even a single ticket, I was booted out. What’s the point of going to a concert if you can’t have a loved one next to you to share the experience. There’s so many wrong things with Ticketek’s purchasing process and I am helpless knowing that there’s no other way to purchase tickets for a show that I’ve been wanting to go to for so long. I don’t know if I’ll succeed in buying a ticket, but this process needs to improve.

Horrible app. Even a piece of garbage is more useful than this. I tried 11 hours to secure Taylor Swift tickets and not ONCE was I let past the loading screen. I later found out that the system for who was let in was actually a lottery, meaning that people who got there 5 minutes later ha d the same chance as someone who had been waiting hours. It is such an unfair system and many other Swifties like me didn’t have a chance. In addition to that, Ticketek announced earlier that there would be a resale on 4th of September. Come that day, apparently the resale was ‘delayed’, meaning that all of us have to wait even longer. It’s now 20th of September and no new date has been announced. Ticketek has been completely silent and ignoring everyone’s requests. This just shows you how poor and ignorant this company is. The only reason I downloaded the darn app was because that was the only way to purchase tickets. Otherwise, I would have gladly taken my business someplace else. Do better ticketek.

I was on from 9:40am-2:00pm on Wednesday, I got in twice. The first time I was putting my account through (mind you I had made my acc the week before and checked all my acc details the night before) and I told me my email and password were incorrect so I timed out and lost my tickets. The second time it was too late and all the tickets were sold out for four people.

Today (Friday) I was on from 9:40am-6:30pm and I did not get in once, not once! My friends cousin got in four times in the time span OF AN HOUR and for the 9+ hours that I was in the “queue” did I make it in once.

Why there isn’t an actual queue is baffling! It ruins everything for the people who have been waiting hours just to get ONE ticket. I know you’s have said that I doesn’t matter what time you get I but this was really really unfair for people (like myself) waiting hours.

Also why is there a timer? If it wasn’t for the timer I would have been able to use my dads account and easily get my tickets, timing people out because they couldn’t complete a whole transaction in 8 minutes is another thing that blows my mind!

Do better Ticketek.