PayByPhone Parking 4+

The best way to park‪.‬

PayByPhone Technologies Inc.

    • Free

Description

The PayByPhone app simplifies your journey. From registering and paying for your parking in seconds, to extending it without having to return to your vehicle and reminders when it’s about to expire, we know you have more to worry about than parking. The PayByPhone app can be used in over 1,000+ cities worldwide & is now available in 11 languages, making it easier than ever. PayByPhone has helped over 72 million users pay for their parking simply and easily, so they can focus on what matters most to them. We are a carbon neutral organisation with multi-award-winning green initiatives and are proud to offer users a greener way to pay for parking.  
For businesses signed up to PayByPhone Business, the app allows drivers to simply switch between business and personal payment cards on the PayByPhone app when they park, so no time-consuming monthly expense reports or saving receipts.  

App features 
• Start and extend parking session from your phone  
• View your session with the Today View Widget  
• Use Maps or Nearby feature to find out where you can use PayByPhone  
• Opt into SMS reminders to get notified before your parking expires. 
• View parking history  
• Pin location of vehicle once parked to find it easily  
• Get receipts emailed to you for convenient expense reconciliation  
• Flexible payment forms, including credit card and Apple Pay. 

What’s New

Version 9.5.0

Thanks for using PayByPhone. We update our app regularly to make parking even easier. Each update includes reliability and performance improvements. We'll also let you know about important new features.

In this update:
- UI/UX improvement

Love PayByPhone? Rate our app! Your feedback helps make us better.

Ratings and Reviews

4.7 out of 5
476K Ratings

476K Ratings

Mike 1980 ,

Simple enough, but needs work

Firstly if you use this app as a one off for the odd visit into a city centre then you’ll be fine. It’s fairly simple to set up enter your car details, setup payment and you’re up and running.

The app features a nice map function that allows you to find the parking you’re looking for or alternatively it uses geo-location to pick the nearest one.

The two issues I have with this is a; you cannot top up once you purchase a maximum ticket, meaning you arrive at 8:30 on day one and pay you cannot top it up until 8:31 the following day, which means the sometimes your sat in your car waiting for the current one to expire before you can purchase another... Wait, you’re probably thinking just wait until it expires and it will send a notification through ... well that leads me into my second issue - I have all my notifications turned on, on my phone and both text and push notifications on the app and they simply do not work. If I get into the office and get caught up in the day to day, there is no reminder for me to do this and by the time I remember I’ve already received the inevitable parking ticket.

Probably not worth it yet if you’re using this on a daily basis.

DUDEFIN!!!!😎😎 ,

Impossible to register , terrible lengthy phone process

This app is appalling. I tried to use it fir the first time so clicked on Register and out in my phone number, email and choose a password. Tried to proceed and it complains about the password not being correct even though I'm creating a password for the first time. When I go and try again it says phone number in use. Hopeless. Then when you enter the parking location, the screen shows a massive picture of Tower Bridge making me think I'd entered the wrong location. The service to pay by phone is so flawed. After putting all your details, if you change vehicle, you then have to enter the all your details again! Ringing is so much easier by phone and by app!

Developer Response ,

We're sorry to hear this! Please contact us through our website and we will get your log in sorted!

__
PayByPhone Customer Support Executive

Help Centre: support.paybyphone.co.uk

jamesingham ,

Rip off

Developers removed my review and sent me to a virtual assistant that does not help in any way... Not a great start... The car park apps prices did not match those on the machine that was conveniently broken. You are forced to then use the app and pay the higher price. What an absolute rip off. I am happy to report this issue but please give me an email address or something. Your virtual chat has no option for this problem - which I feel is very convenient for you. Edit: I talked to your support and they were not very helpful. Probably because I uncovered your micro-scam. Edit again: still unresolved. This company cares about one thing and that is taking your money!

Update again: 3 months on and this company is still totally ignoring me. They are outright scamming customers under the excuse of it being someone else's responsibility. Yet they are happy to take your money in the process. I am in discussions with the council about this but who knows how long that will take...

Developer Response ,

Hello Jamesingham,
We understand that the chatbot is not for everyone, however, you can ask to speak to an agent twice and bypass some of the prompts. This allows you to access a freeform comment section and add an image. An agent will reply by email. https://paybyphone.ada.support/chat/ We hope to hear from you 😀

PBP, Jill

App Privacy

The developer, PayByPhone Technologies Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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