allpay 4+

Having to manually log in with full email and password EVERY time I access the app is becoming a pain.
Touch ID, app PIN or at lease ‘remember details’ at log-in would be more practical. If that Is good enough for online banking with access to funds, I’m sure it’s secure enough to merely pay bills.
Update...
A reply from the developer asked me to delete and reinstall the app to set up a PIN for login. I did not reinstall the app but recently opened it. I have now set up a PIN for login but will stress that the option to add a PIN was NOT available at the time the revamped app was released when I wrote the above review.
It is, however, now.

Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.

I’ve always had a rough experience every month when trying to make a payment. I’ve tried at least 5 times today to try and make a payment with using my banking app to verify and a card reader and every time I get a message saying “ERROR OCCURRED. FAILED TO VERIFY PAYMENT CARD DETAILS. PLEASE CONTACT YOUR CARD PROVIDER FOR PAYMENT STATUS”. There isn’t an issue with my card / bank and transactions for my card have been going through before and after I’ve tried to use the app to make a payment. This is getting out of hand. Apparently checking other reviews, this is an on going issue for months now and it seems they aren’t doing anything to fix it. Unacceptable

Hi, thank you for your feedback, we are sorry that you have been having issues. We would love to try and help sort things out for you. Please contact us on 0330 135 9512 or mail us at enquiries@allpay.net quoting ref CS1016 and we would be pleased to help. Thank you for your patience. Richard

I have been a loyal user of your app for numerous years, and while it has provided excellent service in the past, I am currently facing a persistent issue with the payment processing functionality. Whenever I attempt to make a payment, I encounter an error message stating, 'Failed to verify payment card details, please contact your card provider,' despite confirming that there are no issues with my card.
This inconvenience forces me to repeatedly attempt the payment, sometimes up to 20 times, before it eventually succeeds. I would greatly appreciate it if your team could investigate and resolve this matter promptly, as it significantly impacts the user experience.

Hello, Thank you for your review and for making us aware of the issues you are facing. We apologise for inconvenience you are currently facing. We want to resolve this for you. Are you able to contact us free on 0330 1359512 or email us at enquiries@allpay.net quoting CS1009 as your reference a member of the team will be here to help. Richard