Evergreen Life PHR 12+

Great app for overall health!

Love the idea of being the owner of my own health records.
A few requests to make this app top-notch:

1. Add Apple Watch (Apple health data) to the app. Some of us are lucky enough to have lovely expensive health monitors on our wrists. All that data is sitting on our phones I'd be happy to add that data to my personal health records on the app to help with my personalised insights. It's especially noticeable when the questionnaires ask for data that would be readily available I.e. fitness, diet, heart rate, resting heart rate etc.
I presume androids have a similar feature.

2. Add the data from my health records to my Insights. Some level of data integration between that and the questionnaires would be great and something that no other app (or even the NHS) can provide.

3. Currently, my GP service doesn't allow me to do much via the app. The app suggests said I can ask for full service but I'm not really happy having to do all the awkward legwork myself and having to explain things. Would be nice for an automated or even a template message to send to GP explaining the reasoning and asking exactly what is needed. (Could even be some good inter-GP advertising if they get to know what your app can do!)

Keep up the good work!

Developer Response ,

Hi There,
Thank you for your 5*Review and also thank you for your valuable feedback. I would also like to suggest if you have any further feedback we would be happy to hear it both positive and constructive at hello@evergreen-life.co.uk Have a good day

Limited use

Prompt developer response within 24 hours to my plea for help following the update which stopped it working - it does now work as it did before. Prior to the ios13 update I commented as follows - The only real use I have for this is ordering repeat prescriptions. That might be because my GP has not enabled other features. There is one glitch with the app however. When you enter your password, it triggers the iPhone saved passwords but does not find the one for this app without you searching for it. You have to enter e- and it then finds it. Almost every other app finds the right password by default. Footnote- Thank you to the developer for responding. You suggested I use biometric login. However that is what I am using – fingerprint recognition. All my other apps login directly from fingerprint recognition. But this one requires me to take the additional steps outlined above.

Update 18 Nov 23. Above problem was sorted but the only purpose for which I can use the app, ordering repeat prescriptions, has ceased working because it directs you to the Pharmacy2U Forgotten Password page. I haven’t forgotten my password. Same on iPhone and iPad, last but one model of each, all running up to date iOS and app.

Developer Response ,

Thanks for taking the time to review us. I've passed your feedback onto our Development Team for their consideration. In the meantime, you may find using biometric login helps with logging in.

In regards to your other features, it's very possible that your practice has not provided you with the ability to access them. Our Support Team will be able to help you with this. To get in touch, please email them at Hello@Evergreen-Life.co.uk

Unable to access ‘order prescriptions’

I found it extremely difficult and stressful when I tried for several hours last night to order my repeat prescriptions, but wasn’t able to. The message that evergreen gave was that there was no connection and I should check that I was online. It’s clear I was online, otherwise I wouldn’t be logged into the site. When I tried to search on ways to find out what was wrong, I then found a message saying I had probably been blocked as I’d perhaps changed GPs, or for some other reason.
Clearly this was a technical issue with the evergreen site, as I have managed to order my prescriptions this morning.
Why could there not have been a more accurate message? It caused me a lot of upset and anxiety. I thought I wasn’t going to be able to obtain my medications without a long and stressful wait on the phone only to be potentially told by a receptionist that I couldn’t order prescriptions over the phone. I’m on holiday in Spain and need my medication as soon as I return to the UK in 4 days.
Surely evergreen could come up with a more accurate and helpful message when their site isn’t functioning correctly?