ParkMate (NZ‪)‬ 4+

Looks good so far

The update looks good will reserve final judgement for when I try to use it but after all the notifications that the update was coming then delayed and you’d tell us when it was ready I didn’t get one to tell me it was. There was some setting up to make sure so would have been frustrating to find out the next time I wanted to use the park rather than yesterday when I was checking

Fraudulent company

The app works fine, but the company is greedy and tricky costumers to purchase extra credit or include hidden costs (fake transaction fees) into their payment plans. They recently had a Cyber Monday promotional sale for 50% more credit with intentionally ill designed promotional details to hide the expiration date of the credit. Of course they also included the condition of mo refund and no transfer of credit for the poor customers who purchased more credits that they can realistically utilise until the expiration date. I call this fraudulent behavior and theft, which is very disappointing for a company connected to the well established Wilson company. They also use hidden and fake fees such as transaction fee on every transaction every if you use your already purchased credit in their app. And to complete the list, I should mentioned about their terrible costumer care. Their only way of communication about customer issues is by email or calling Wilson and asking to be redirected to ParkMate. No need to say that they did not respond to my email sent a week ago, and calling Wilson was not helping as they try connecting me to ParkMate in three separate occasions over different times of the day but there was no answer from them. I would avoid dealing with them and would directly use Wilson services for much better pricing and customer service.

Useful but really hard to use

The upgrade to the new platform last year has changed the app functionality. Specifically
1. It’s hard to find how to pay for the parking
2. The ‘car’ gps marker is the same colour as the ‘parking’ pins. Making it almost impossible to find your car amidst all the pins 🙄

Developer Response ,

Thank you for your feedback. Please feel free to go to our website https://parkmate.co.nz/start-a-session/ to view a step by step guide for starting your parking session. In regards to the gps, it should look very different to the pins (it is a blue and white dot whilst the pins are black), unless you have saved the car park as a Favourite, in which case the pin would be blue. Please feel free to email support@parkmate.co.nz if you have any questions.