Royal Farms Rewards 12+

Love it.

Been using the ROFO app for years now. I completely forgot about my rewards points building all those years. Realized after updating a few months ago that I had enough points to buy my own ROFO. (Just kidding). But I did have thousands upon thousands of points that I forgot about. Anyway. I love that I can use my card at the pump and in store. And also scan my phone if I forget to bring my card. And ROFO gas prices are usual a few cents cheaper then other gas stations in the area. And you get a few cents off per gallon for using rewards. How can you not love it. Reduced gas. Points building. Which equals free food and drinks. Keep up the great work ROFO.

Worst Rewards App I’ve Ever Downloaded

I’m not much for installing lots of rewards apps that hog up space on my phone; so when I do, I want them to at least function. This cannot even fulfill that. I downloaded this for the gas rewards, as I live in a remote area and this was the closest and most convenient gas station in my area to reach.

Created an account. Went to login. Password’s wrong for some reason; so, naturally, I use the “forgot password” tool. It tells me to check my email. I tried probably five times and received nothing. Screw it. Make a new account. Wants a physical card number (I don’t have one; isn’t that the point of the app???). I uncheck the box so this question disappears. All seems well until I hit submit, and the app tells me an error has occurred. I can’t even create an account, let alone use it!

Tried using my phone number at the pump today. Said it was invalid when it most certainly was the correct phone number. Worst thing is it doesn’t even let you try again or try an alternative method. At this rate, you’d think they didn’t want you to join their loyalty program at all (Congratulations! You’re succeeding!). What an utter waste of resources and time. I’ll be ecstatic when the Carroll Fuels opens next-door.

Developer Response ,

Hi Franz! We are very sorry you were unable to sign in. It appears you are trying to sign in without verifying and transferring your Rewards from our old program first. On the login page, there is a button that you can click to verify and transfer your points. Please remember to use the email you used to originally sign up for Rofo Rewards. Once you complete this step, the app will sign you in and your points will be added shortly after.

If this explanation does not fully answer your question, please visit us at https://royalfarms.com/contact-us!

Really not what I thought at all

I downloaded this app b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that this app is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in this app