Costco 4+

I hope this message finds you well. I am a dedicated and enthusiastic customer of your esteemed retail chain and have greatly benefited from the convenience and quality of your products and services. I wanted to take a moment to offer my feedback regarding the auto buy program, with the sincere intention of enhancing the overall user experience.

Firstly, I would like to commend your efforts in providing a seamless online shopping platform. The ease of navigating through your website and the efficiency of the auto buy program have undoubtedly made purchasing from Costco a breeze. However, I believe there is room for improvement to further streamline this process and offer an even more professional app experience.

Furthermore, I would like to emphasize the importance of maintaining a user-friendly interface. A clear and intuitive layout, coupled with easily accessible features, would greatly contribute to a more professional app experience. Simple improvements such as optimizing the search function, refining filters, and enhancing product categorization would go a long way in enhancing customer satisfaction.

As a loyal customer, I have complete faith in the ability of Costco to consistently deliver exceptional service. I truly believe that by implementing these suggested improvements, you will not only solidify your position as a leading retailer but also exceed the expectations of your valued customers.
Happy Holiday.
AJ

It amazes me how Costco still can’t get their app to work halfway decently. Viewing product pictures doesn’t work properly and hasn’t for a long time. Browsing and search results take a long time to load and it isn’t due to my device or network. When you go to checkout, if you don’t know the address to ship to and leave the app to copy it. It will kick you out of the checkout process and you’ll have to start again. Effectively, ANY viewing away from the Costco app during checkout will cancel all the progress you made. This was a recent bug introduced in the past few months. It’s ridiculous how some people can get paid to be “developers” or “software engineers” but can’t even manage basic functional testing on major platforms like IOS. I guess they must be an “agile” team… lol but seriously Costco - fire your dev team and get qualified people to manage your app! It’s costing your customers a lot of time and trouble and completely inexcusable for a company of your size! Viewing product images and switching app focus during checkout are two basic functions that don’t work properly and haven’t for months. A recent update just got released so I tested it… problems are still there. So I’m writing this review. MAYBE somebody at Costco will see this… of course the product manager probably doesn’t do their job either but I’m holding out hope. Costco is a good company…

1) love the store and merchandise 2) dislike the app. Why can't something as simple as looking at items available storewide not be done without directing you to either search in instacart or two day delivery or search the main part of the app? It's even worse when you have to switch from one to another as you check for multiple items. Would be nice to just have one universal search feature to add items to a shopping list or to the cart and if you check out, the app could indicate the type of delivery, pickup, instacart or otherwise and any applicable fees. Also it's kind of silly one can't have the app on one's phone and tablet without the app asking if you want to transfer your membership to one device or the other. Sometimes I just want to look at items available without being sent to different sections of the app based on the type of delivery. Also, while other retailers may be different as to shipping costs, it's hard to understand why many items are more expensive merely for ordering on the app. I've seen some vitamins or supplements marked 4-5 dollars more before shipping charges are added. I understand the shipping charges but not the increase in the base item cost.