Schedulicity 4+

The app will allow you to book a class with an expired “package on file” instead of letting you know your package has expired and offer you the option to either purchase a single class or another package. It can be confusing. Also, you need to go to their full site to check the expiration date of your package instead of that information being available on the mobile sight which is probably the more frequently used method of booking appointments.

You're right—that is confusing! We are excited to make some much-needed improvements to our packages feature soon. You're not alone in hoping to see some changes there. Thanks for reaching out!

Booked 10+ appointments with a massage therapist. They use Schedulicity to mange them. So when I see a flood of confirmation emails (they should really just have a summary email if you book multiple in a short period of time but that’s a separate concern) which contain a my appointment button, it refers you to download the app. I hoped that I could add these appointments to my calendar through the app because for some reason they don’t include an .ics link in email.

I download the app and created the account with the same email I used to make the appointments thinking that they would sync to my appointments tab. Nope, nothing. Not even when I launch the app from the email link does anything sync.

For users who just want to be either reminded of their appointments or add to their calendar you make it impossible. If you spent as much time responding to these other reviews as you did actually fixing these things your app wouldn’t be rated so poorly.

Gosh, I'm bummed to hear you've run into some issues with getting your account synced up. Since there could be a few different things here at play, we would love to connect with you at support@schedulicity.com or (877)582-0494. Hope you can reach out soon, we'll get you going!

The bottom row of navigation buttons (search, favorites, appointments and account) disappear in certain situations. Most easily reproducible method is to select favorites and the navigation bar disappears after. You can get it back by clicking info. But, if I go to appointments after that, there is no way to restore the navigation. Must force quit the app. Annoying.

Additionally, when trying to report this situation, I tried to use the facility to report an issue but that didn’t work at all. Apparently, the only way is to write a review.

Wow, that does sound annoying! So glad you spoke up. We'd like to get some developer eyes on this so that we can be sure everything is working properly. Just so you have it, our email is support@schedulicity.com. We would love to hear from you so we can be sure to diagnose the issue and follow up with you too!