lululemon 4+

I have placed 2 orders from Lululemon in the past 2 months. The first order over $200 worth of merchandise and the second placed on Thanksgiving day with $398 worth of clothing. BOTH Orders have never made it to me. I live in Staten Island Ny not some obscure place., I have reached out to LuLu to track the orders the original, and now the latest which was placed over 12 days ago and they have had to cancel both orders. Both times told me that they don’t know why they have not shipped out. I get a message from their website that says , awaiting carrier pick up and ticket created and that’s as far as it goes. The first time a representative re-ordered the same merchandise for me and the same thing happened. I never got it the second time either so now third times a charm this has happened again.. so obviously there is a problem in their warehouse. If you are planning on placing an order for Christmas, it will be on a wing and a prayer that you get your order before Christmas or if at all.
I am completely disappointed in Lululemon and I will not be ordering from them anymore after I use the rest of my gift card they had to put some of my original balance on. They need to do better!

I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order

Lulu slays! I love Lulu so much! A lot of people say “oh you only get Lulu for the symbol on your leg” and “ugh I can get that stupid Lululemon trash at Target for 100 dollars cheaper.” I really like this brand because it is great for working out at the gym, at dance class and even got just lounging at home or sitting at school. To be honest, I tried Lulu at first because I wanted to see what the hype was and why everyone was wearing these expensive leggings. Once I tried them on, it was love at first sight! They were so comfortable and the fit was perfect! I didn’t think they were going to fit because I am pretty skinny but a zero was perfect! My favorite item that I currently own is the define jacket. I have it in blissful blue and I simply adore it. One thing I wish Lulu had was a regular define jacket in sonic pink because I am not a fan of cropped products. Otherwise, I have no other negative comments on Lululemon!!