Shop United Supermarkets 4+

New Update is Horrible

Back when the deals were in grid form, there were no issues. I could easily clip coupons, search deals in the search bar, etc. now that they’re in list form, the search function no longer works, half the time I get an error message when I try to clip coupons, and I spend more time searching for deals and details than it’s even worth. Now I have to take the time to preplan my shopping trip before I get to the store or it will take way too much extra time when I’m actually in the store if I need to look something up. Very disappointing.

Developer Response ,

We're sorry to hear that you have been having issues with the app. We are constantly updating the app and trying to improve the online experience. We'd be happy to try and trouble shoot any issues you may be having. Please just reach out to guestservices@unitedtexas.com.

Online Shopping

I’m a SAHM w 4 kids. Being able to shop online or via app is truly a life saver. I do the majority of my shopping this way. I also suffer w anxiety & PTSD. There are days when walking into a store isn’t an option. Most days it’s not. I would love to be able to shop at United. We prefer their meats & produce. This app & website however make that impossible. The time it takes to shop on either, it would be quicker to shop in store. There are so many issues. Constantly glitches, will not upload, SLOW, not at all user friendly, it’s truly like going backwards. It’s next to impossible for me to use. I shop H‑E‑B & Walmart almost daily online. I would definitely think that anyone who struggled w the same kind of problems as I do are also not shopping United strictly b/c of these same issues. I’ve also been told by some families that I do some volunteer work with that the other stores also accept EBT online but United does not. I feel that United has had PLENTY of time to get the online features figured out but haven’t made it a priority to do so. It’s extremely unfortunate.

Developer Response ,

Thank you for the feedback. Please know that we are constantly working on improving our apps and website. I shop online weekly and the Buy Again feature makes it very efficient for me. Some pages are slower than others, especially if it's pulling personalized Rewards information. Some of our stores have starting testing with accepting EBT. You would see the option at checkout if available.

I love you Market Street, but your app keeps me from shopping there

I feel horrible being so negative, but this app has got to go. It’s slow, difficult to navigate, makes it impossible to find what you need, doesn’t have pics for so many of the items, doesn’t offer other options to shop product if I can’t find what I need, I have to repeatedly uncheck “allow substitutions”. Even checking out and paying is difficult. I can do same order on HEB app in five minutes, where it takes at least 15 minutes on this app, and I still don’t have what I need. Again, I don’t want to be insulting, but I do hope you all will revamp and make this an easier and less frustrating and time consuming process for your longtime customers who want to stay loyal. Also - I don’t even understand if this should be a review on market street or united app because it’s so confusing.